This book, the fourth in the famous “Gentle Art” series, continues and extends the revolutionary system of language behavior. It focuses specifically on the communications skills required of executives and professionals.

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You’re no idiot, of course. You know it’s unhealthy to obsess about a waiter’s insulting remarks, and you’re tired of hearing your “best friend” remind you of your shortcomings. But when it comes to actually confronting the verbal bullies in your life, you feel like your yellow streak has turned into stripes. Don’t swallow your pride just yet! The Complete Idiot’s Guide to Verbal Self-Defense, by best-selling author Dr. Lillian Glass, shows you how to take control of the situation. In this Complete Idiot’s Guide, you get:

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Obscenities, ethnic and sexist epithets, cutting jokes, subtle put-downs — whether shouted, said with a smile, or sent via e-mail — are all verbal abuse. For many it is the everyday language of doing business. Suzette Haden Elgin, nationally recognized linguistics expert and author, applies her acclaimed techniques for combating verbal violence to common on-the-job situations. Forceful yet nonthreatening, her proven strategies will empower workers of every level to recognize verbal abuse, gently defuse it, and replace it with courteous and effective communication.

Citing examples grabbed from the headlines, Dr. Elgin reveals the cost of demeaning and destructive … read more

Tells how to defend oneself against verbal abuse, including casual racist or sexist language, and explains how to use e-mail and voice-mail to handle sensitive issues.

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